Table of Contents
- 1 General Questions
- 2 Subscribing / Unsubscribing
- 3 Moderation Queue
- 4 Archives
- 5 Other
- 6 Rules and Etiquette
- 7 Help
A mailing list is not much different than emailing someone, but the main difference is that your message is received by everyone who subscribes to the list. It is somewhat like a forum but in email form.
See the ffmpeg-user archives for examples.
For questions involving unscripted usage or compilation of the FFmpeg
command-line tools (
- libav-user: For questions involving the FFmpeg libav* libraries (libavcodec, libavformat, libavfilter, etc).
- ffmpeg-devel: For discussions involving the development of FFmpeg and for submitting patches. User questions should be asked at ffmpeg-user or libav-user.
To report a bug see https://ffmpeg.org/bugreports.html.
We cannot provide help for scripts and/or third-party tools.
All you have to do is send an email:
- Email firstname.lastname@example.org to send a message to the ffmpeg-user mailing list.
- Email email@example.com to send a message to the libav-user mailing list.
If you are not subscribed to the mailing list then your question must be manually approved. Approval may take several days, but the wait is usually less. If you want the message to be sent with no delay then you must subscribe first. See How do I subscribe?
Please do not send a message, subscribe, and re-send the message: this results in duplicates, causes more work for the admins, and may lower your chance at getting an answer. However, you may do so if you first delete your original message from the moderation queue.
Subscribing allows two things:
- Your messages will show up in the mailing list without waiting in the moderation queue and needing to be manually approved by a mailing list admin.
- You will receive all messages to the mailing list including replies to your messages. Non-subscribed users do not receive any messages.
No. You can still send a message to the mailing list without subscribing. See How do I ask a question or send a message to a mailing list?
However, your message will need to be manually approved by a mailing list admin, and you will not receive any mailing list messages or replies.
You can ask to be CCd in your message, but replying users will sometimes forget to do so.
You may also view and reply to messages via the archives.
Email firstname.lastname@example.org with the subject subscribe.
Or visit the ffmpeg-user mailing list info page and refer to the Subscribing to ffmpeg-user section.
The process is the same for the other mailing lists.
Email email@example.com with subject unsubscribe.
Or visit the ffmpeg-user mailing list info page, scroll to bottom of page, enter your email address in the box, and click the Unsubscribe or edit options button.
The process is the same for the other mailing lists.
Please avoid asking a mailing list admin to unsubscribe you unless you are absolutely unable to do so by yourself. See Who do I contact if I have a problem with the mailing list?
Some messages are automatically held in the moderation queue and must be manually approved by a mailing list admin:
- Messages from users who are not subscribed.
- Messages that exceed the message size limit.
- Messages from users whose accounts have been set with the moderation flag (very rarely occurs, but may if a user repeatedly ignores the rules or is abusive towards others).
The queue is usually checked once or twice a day, but on occasion several days may pass before someone checks the queue.
You should have received an email with the subject Your message to ffmpeg-user awaits moderator approval. A link is in the message that will allow you to delete your message unless a mailing list admin already approved or rejected it.
See the Archives section on the FFmpeg Contact page for links to all FFmpeg mailing list archives.
Note that the archives are split by month. Discussions that span several months will be split into separate months in the archives.
Click the email link at the top of the message just under the subject title. The link will provide the proper headers to keep the message within the thread.
Perform a site search using your favorite search engine. Example:
site:lists.ffmpeg.org/pipermail/ffmpeg-user/ "search term"
You can ask for help in the official #ffmpeg IRC channel on Freenode.
Some users prefer the third-party Nabble interface which presents the mailing lists in a typical forum layout.
There are also numerous third-party help sites such as Super User and r/ffmpeg on reddit.
Instead, use trimmed interleaved/inline replies (example).
The message size limit is 500 kilobytes for the user lists and 1000 kilobytes for ffmpeg-devel. Please provide links to larger files instead of attaching them.
Anywhere that is not too annoying for us to use.
Google Drive and Dropbox are acceptable if you need a file host, and 0x0.st is good for files under 256 MiB.
Small, short samples are preferred if possible.
- The list of subscribed users is not public.
- Email addresses in the archives are obfuscated.
- Several unique test email accounts were utilized and none have yet received any spam.
However, you may see a spam in the mailing lists on rare occasions:
- Spam in the moderation queue may be accidentally approved due to human error.
- There have been a few messages from subscribed users who had their own email addresses hacked and spam messages from (or appearing to be from) the hacked account were sent to their contacts (a mailing list being a contact in these cases).
- If you are subscribed to the bug tracker mailing list (ffmpeg-trac) you may see the occasional spam as a false bug report, but we take measures to try to prevent this.
Use the List-Id. For example, the ffmpeg-user mailing list is ffmpeg-user.ffmpeg.org. You can view the List-Id in the raw message or headers.
You can then filter the mailing list messages to their own folder.
There may seem to be many things to remember, but we want to help and following these guidelines will allow you to get answers more quickly and help avoid getting ignored.
- Always show your actual, unscripted
ffmpegcommand and the complete, uncut console output from your command.
- Use the most simple and minimal command that still shows the issue you are encountering.
- Provide all necessary information so others can attempt to duplicate your issue. This includes the actual command, complete uncut console output, and any inputs that are required to duplicate the issue.
- Use the latest
ffmpegbuild you can get. See the FFmpeg Download page for links to recent builds for Linux, macOS, and Windows. Or compile from the current git master branch.
- Avoid top-posting. Also see What is top-posting?
- Avoid hijacking threads. Thread hijacking is replying to a message and changing the subject line to something unrelated to the original thread. Most email clients will still show the renamed message under the original thread. This can be confusing and these types of messages are often ignored.
- Do not send screenshots. Copy and paste console text instead of making screenshots of the text.
- Avoid sending email disclaimers and legalese if possible as this is a public list.
- Avoid using the
-loglevel quiet, and
-hide_banneroptions unless requested to do so.
- If you attach files avoid compressing small files. Uncompressed is preferred.
- Please do not send HTML-only messages. The mailing list will ignore the HTML component of your message. Most mail clients will automatically include a text component: this is what the mailing list will use.
- Configuring your mail client to break lines after 70 or so characters is recommended.
- Avoid sending the same message to multiple mailing lists.
- Please follow our Code of Conduct.
Some email providers have blacklists or spam filters that block or mark the mailing list messages as false positives. Unfortunately, the user is often not aware of this and is often out of their control.
When possible we attempt to notify the provider to be removed from the blacklists or filters.
Excluding messages that are held in the moderation queue there are a few other reasons why your messages may fail to appear:
- HTML-only messages are ignored by the mailing lists. Most mail clients automatically include a text component alongside HTML email: this is what the mailing list will use. If it does not then consider your client to be broken, because sending a text component along with the HTML component to form a multi-part message is recommended by email standards.
- Check your spam folder.
Send a message to firstname.lastname@example.org.
This document was generated on July 21, 2018 using makeinfo.